|
Offshore outsourcing & offshore software development involve a high level of process dependence and trust. Companies need to understand the process of offshore outsourcing to understand and reap the benefits of remote programming in India. This section tries to answer certain key questions regarding offshore programming services and also tries to provide answers to various business and technical services provided by IdeazLab in India.
Please feel free to contact us if you have any further queries and we will be glad to answer them.
FAQs are categorized into following sections:
|
| Business |
What is the advantage of being associated with IdeazLab? |
|
| IdeazLab has three years of experience in IT offshore outsourcing, consulting, remote programming, handling outsourced IT offshore programming and has executed off shore projects on budget and on time every time. IdeazLab offers extremely competitive rates and provides quality IT solutions using the offshore programming model. |
| What services does IdeazLab provide? |
|
IdeazLab works with leading organizations world-wide to provide them with offshore software development solutions and services. We specialize in establishing offshore development centres for our clients and partners with teams of IT professionals working dedicatedly for their projects and processes. Broadly, we provide the following services:
- Application Development
- .NET Migration
- Enterprise Learning Solutions
- Content Management Systems
- Wireless Applications
- CRM Solutions
- Web Development
- Rich Media Solutions
|
| What are the company's core competencies? |
|
Our core competencies are the following:
- Expertise in Microsoft .NET and Macromedia Flash
- Focus on delivering cutting-edge User Interface Design.
- More than 50 custom solution deployments world-wide.
- Best-of-the-breed IT talent.
- Clients across the globe.
- State-of-the-art offshore development facility
|
| Do you have your own offshore development center, or do you subcontract? |
|
| We have own development centre in New Delhi, India and we do not sub-contract. This is basically to safeguard the interest of our clients/partners and also to have a greatest control over the processes, people and projects. |
| What type of processes does IdeazLab have in place? |
At IdeazLab, we have in place sound processes that enable us to deliver best- in-class services to our clients. Our processes are designed to help our clients check project updates on a real-time basis, QA methodologies that enable us to deliver defect free service and project management tools that allow us to manage the projects effectively. To ensure the timely and quality delivery for high client satisfaction, we have implemented the following processes:
- Prototypes & Staged Deliveries
- Weekly Status Reports
- Comprehensive Bug Management System
- Configuration Management
- Knowledge Management System
|
| Do you provide post-development maintenance? |
|
| Yes, we do support all software we design and deliver on the basis of a separate support/maintenance contracts. This generally includes bug-tracking and fixing. Feature enhancements and developments are handled as separate contracts. We track all post maintenance requests, issues, bugs, etc. in our proprietary software KeyPoint. We also do support and maintain software developed by other vendors. |
| Can I get an initial cost and time estimate about our remote programming assignment? |
|
| Effort estimate is an involved process and takes some time to arrive at. We however will provide you with a ballpark figure based on our experience and the base functionality of the assignment. |
| Can I get references to your previous projects involving offshore programming? |
|
| Yes, we can provide you with our client references. We have built solid relationships with our clients and partners by helping them meet their business objectives and providing them high quality service that exceeds their expectations. |
| What do you need from me to create a proposal? |
|
| You don't need to prepare anything before asking for a proposal - just an email and IdeazLab will ask questions to determine what is needed from you to create a proposal. IdeazLab as an offshore programming and consulting company will help you prepare a detailed functional requirement document and scope of the project. We would however appreciate if you could share with us your existing documentation. A clear line of communication with your team members will aid in hastening this process. |
| How do you determine how much a project costs? |
|
| IdeazLab has the experience of executing over 50 remote programming assignments. Based on this experience a detailed functional requirement document is made, our team will examine the scope of the project and arrive at effort estimates. Our estimate will detail the cost of the various components and phases of the project to enable you to take an informed decision. |
| What kinds of guarantee do we get that the work is done well? |
|
| We give you a one month of warranty after the final delivery for all bug-fixing, etc. After the warranty period, we sign a separate monthly or quarterly support/maintenance contract with you, so that you continue to get ongoing support. |
| How does IdeazLab protect confidentiality? |
|
| Before a initiating a project, IdeazLab signs a Non Disclosure Agreement (NDA) and Project Confidentiality Agreement with the client. Under this agreement, we keep the client and offshore project-related information in strict confidence. Any references or client's outsourcing project details are not revealed without the prior approval of the client. We also sign a Non Disclosure agreement with our employees so that the confidential information of the client is not shared with any external entity. |
| Who will own the code produced by IdeazLab? |
|
| Our clients will own all the code, documentation, design, and conceptual ideas. |
| |
| Technology |
| What technology experience does IdeazLab have? |
|
IdeazLab has worked on diverse technology platforms and build a solid backbone of technical strength, which enables us to deliver best-in-class services to our clients. IdeazLab has worked extensively for its various clients in the following technology areas:
- Web-based technologies
- Client/Server Applications
- Web Services
- Legacy Migration Applications
|
| What domain knowledge / expertise does IdeazLab have? |
|
IdeazLab offers consulting experience in a variety of domains. IdeazLab has considerable exposure to the following domains:
- Web Commerce & Communication
- Insurance
- Travel, Tourism and Hospitality
- Enterprise Resource Planning
- Banking & Financial services
- Enterprise Learning
- Human Resources
- Customer Relationship Management
|
| What is company's project management procedure? |
|
| For every project (big or small), there is one project manager, who is responsible for heading the project and ensuring the delivery of the end solution on time and on budget. The client corresponds with the project manager directly and he/she is the sole point of contact for the client for any issues related to the project. The Project manager manages the resources internally using Microsoft Project Server 2000. Internally, the tasks are assigned to the teams through a custom developed solution, known as KeyPoint. This ensures that the team is allocated with sufficient amount of work and the progress of the same can be monitored and measured using this system. |
| Can IdeazLab provide web site and graphics design? |
|
Yes, of course. IdeazLab has excellent design skills. To get a feel of our capabilities please visit www.ideazincdesign.com, our web site for this line of business.
Our design department apart from developing user interface of our software projects, provides a full range of web design, graphics and multimedia through the offshore programming development model. |
| Can I outsource the projects and assignments that I have from my clients to IdeazLab. |
|
| Yes. We are looking for alliance partners, who continuously outsource the assignments they have to reduce the cost of ownership of software services to their customers. We are looking at long term rewarding relationships with individuals and organizations across the globe to partner with us in making us as their extended development / technical arm. To bring synergies into the relationship and treat IdeazLab as their offshore outsourcing base in India, Please check out our alliances section. |
| |
